Specialized Logistics Warehouse

Not all warehouses are created the same. Using a warehouse that does not specialize in return logistics will ultimately cost you more money than it should in lost revenue, wasted time, unhappy customers, and lost commodities. In addition, a liberal return policy typically means increased sales because customers feel more customers making purchases if they know that he or she can return or exchange the item.

Unfortunately, no one likes to handle products that have been sent back to the manufacturer, so what is involved in return logistics?

• A warehouse that deals in returns has the facility to protect brand equity by providing security to protect product and intellectual theft by conducting employee backgrounds and safety equipment such as close circuit surveillance.
• A seasoned returns and waste specialist is essential in establishing legal policies and procedures in order maintain OSHA and EPA standards, conduct certified destruction, records keeping, safety, and proper labeling requirements.
• Returns based processing software is necessary to track returns and claims data for payment and exception reports. This software also includes credit and debit postings to track revenue.
• Specialized workers and storage facility is required in order to review incoming parts to provide returns validation, repairs, and conduct the quality control process for exiting products.
• Finally, matching the client’s scheduling requirements ensures that despite the inconvenience of doing a return or exchange, you will do everything possible to alleviate any inconvenience. Make sure to track the inbound as well as outbound transportation process.

Make certain that the warehouse is certified to handle the particular product this is returned as well as follows specific disposal procedures when required. All this is done in an effort to ensure that you company’s name remains in good standing.